1. Introduction
SerumGlobal Limited ("SerumGlobal", "we", "our", or "us") is committed to protecting the privacy and security of personal information entrusted to us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our platforms and services, including AssurvoEdge, AssurvoPortal, AssurvoPulse, AssurvoVoice, Health Facility EMS, PredictIT Verticals, and the Election Management System (collectively, the "Services").
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with its terms, please discontinue use of our Services.
2. Information We Collect
2.1 Information You Provide
- Account registration information (name, email address, job title, organisation)
- Contact and billing information
- Communications you send to us (support requests, demo enquiries)
- Data you upload or input into our platforms in the course of using the Services
2.2 Information Collected Automatically
- Log data (IP address, browser type, pages visited, time stamps)
- Device information (operating system, device identifiers)
- Usage data (features used, actions taken within the platform)
- Cookies and similar tracking technologies
2.3 Information from Third Parties
We may receive information about you from third-party integrations, identity verification providers, or publicly available sources where permitted by applicable law.
3. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our Services
- Process transactions and send related information including confirmations and invoices
- Respond to comments, questions, and requests for support
- Send administrative information, updates, and security alerts
- Monitor and analyse usage patterns to improve the Services
- Detect, prevent, and address fraud, security breaches, and technical issues
- Comply with legal obligations and enforce our agreements
- With your consent, send marketing communications about new features and offerings
4. Sharing of Information
We do not sell, trade, or rent your personal information to third parties. We may share information in the following circumstances:
- Service Providers: Trusted third-party vendors who assist us in operating the Services (hosting, payment processing, analytics), bound by confidentiality agreements
- Business Transfers: In connection with a merger, acquisition, or sale of assets, with appropriate notice to you
- Legal Requirements: Where required by law, regulation, or valid legal process
- Protection of Rights: Where necessary to protect the rights, property, or safety of SerumGlobal, our users, or the public
5. Data Retention
We retain personal information for as long as necessary to provide the Services and fulfil the purposes outlined in this Policy, unless a longer retention period is required by law. When information is no longer needed, we securely delete or anonymise it.
6. Security
We implement industry-standard technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption in transit and at rest, access controls, and regular security assessments. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Cookies
Our Services use cookies and similar technologies to enhance your experience, analyse usage, and support security. You may configure your browser to refuse cookies, though this may affect certain features of the Services. We do not use cookies for cross-site tracking or advertising purposes.
8. International Data Transfers
SerumGlobal operates across Latin America, the Caribbean, and the United States. Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and that appropriate safeguards are in place.
9. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information
- Object to or restrict certain processing activities
- Request portability of your information in a structured, machine-readable format
- Withdraw consent where processing is based on consent
To exercise these rights, contact us at privacy@serumglobal.com.
10. Children's Privacy
Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has provided personal information, we will take steps to delete it promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the effective date. Your continued use of the Services after such changes constitutes acceptance of the updated policy.
12. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us: